PRIVACY POLICY & TERMS OF USE | MIKEY COLBOURNE FIT

PRIVACY POLICY / TERMS OF USE

We respect your privacy and are committed to protecting the personal data that we obtain.

This privacy policy explains how we will process the data relating to you that you provide to us (or that we may collect) when you visit our website.

As data controller, we will comply with all applicable data protection laws.

Terms of Business which details information pertaining to the sale of services, goods or merchandise via our website.

Important Note,The e-shop is fully run and managed by a third-party service provider. Please view their privacy policy for full details on how they process your data. Stripe Payments

This policy explains the following:

what information we may collect about you
how we will use information we collect about you
whether we will disclose your details to anyone else
your choices and rights regarding the personal information you provide to us

Our website may contain hyperlinks to third party websites including the website of our partner networks, advertisers and affiliates. These websites operate fully independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our website is not an endorsement. Should you use any of these websites, such use is at your own risk and we would advise that you review their respective privacy policies.

1. WHAT INFORMATION DO WE COLLECT AND HOW IS IT USED?

In order to provide our online sales services and other related business activities, including delivery of our individually tailored recipes, workout training plans and online support, we will need to collect and process information about you.

When you use our website, whether for browsing, interactive group chats, to make an online purchase from our e-shop, or to sign up, you may be asked to fill in forms to create your own account. We will ask you to provide us with the following information:

your name (first name and surname)
your email address
your phone number
gender

If you decide to purchase one of our plans, in order to tailor that plan to your individual needs we will ask you to provide us with:

your responses to a Health and Lifestyle Questionnaire
your before, after and during personal photographs (optional)
your food diary entries
any further information that may be required in the event of a cancellation (please refer to our Website Terms of Use for full details).

To complete your online purchase you will also be asked to provide our third party payment service provider with:

your billing address
your shipping address (if different)
your payment details (e.g. credit card details)

We may also obtain additional personal data, which could include special categories of personal data (i.e. personal data of a more sensitive nature), when you voluntarily supply information through our website, such as via our support our Facebook community group.

By interacting with us on social media platforms by way of "liking", "following", commenting, "retweeting" or "sharing", you understand that you are consenting for our interaction with you.

2. HOW DO WE USE YOUR PERSONAL DATA AND ON WHAT BASIS?

When you visit our Website, whether to browse our content, to contact us about our services or to make a purchase, we (or our third party service providers acting on our behalf) may use the personal information that you provide for the following purposes:

2.1 PROVIDING OUR PRODUCTS AND SERVICES

entering into an agreement with you to provide our services or products and in the provision of those services and products.
logging and processing your order in our information systems
providing physical delivery by couriers of products ordered online
providing a platform via which you may access our online support and dedicated Live Chat system and join our Facebook community group

We collect and use this information from you to enable us to perform our sales contract with you and to enable you to access online services in line with our Website Terms of Use and Terms and Conditions of Supply.

2.2 CUSTOMER SERVICES & ENQUIRIES

replying to your enquiries or responding to concerns or complaints
providing you with information about the services we offer, including our email subscription, updates about our services, or offers and money off vouchers for our products and plans (where you have opted to receive these)

If you contact us to make an enquiry or to raise a concern about our website or any aspect of our online services, we aim to respond to you as promptly as possible and we do so on the basis that we have a legitimate interest in replying to you.

If you have opted-in to receiving e-newsletters or other marketing materials sent via email, you may opt-out at any time via the unsubscribe feature that appears in our emails or by emailing mikeycolbournefitness@outlook.com .

You may also be asked to opt- in to receive updates, information or promotional material including vouchers or discount offers and other similar services from our network of recommended suppliers from us or directly from these suppliers.

2.3 FINANCIAL TRANSACTIONS

All financial transactions via our e-shop/App are handled directly by our third party payment service provider. We will not share any personal information with this third party provider, nor will we receive any of the financial information that you provide to them. Please view their privacy policy for further infomation.

3. DO WE SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?

We will only ever share your information with third parties in the ways that are described in this privacy policy. If you would like to find out more about how those third parties listed in this privacy policy use your information, this should be set out in their respective privacy policies accessible on their websites.

3.1 PERSONNEL, SUPPLIERS AND SUBCONTRACTORS

We keep your information confidential, but may disclose it to our personnel (including personnel in our parent and other group companies), suppliers or subcontractors (including our cloud-based data processing, data analytics and payment service providers) insofar as it is reasonably necessary for the purposes set out in this privacy policy, provided that they do not make independent use of the information and have agreed to adhere to the rules set out in this privacy policy. In some instances, this data sharing may involve the transfer of information outside the EU. Please see our section on International Data Transfers below.

4. YOUR CHOICES AND RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU

You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest:

to ask for a copy of data we are processing about you and have inaccuracies corrected;
to ask us to restrict, stop processing, or to delete your personal data;
to request a machine readable copy of your personal data, which you can use with another service provider.

5. CHILDREN

We do not knowingly use the Website to solicit data from or market to children under the age of 13.

If a parent or guardian becomes aware that his or her child has provided us with information or may be receiving communications from us without consent of a parent or guardian, we ask that this be brought to our immediate attention. We will make it our priority to address this situation and delete information relating to a child as soon as practicable. In such an event, please contact us at mikeycolbournefitness@outlook.com .

6. SECURITY

We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our Website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our customers and other individuals who might be impacted.

In particular, we will take precautions to protect against the accidental or unlawful destruction, loss, or alteration, and unauthorised disclosure of or access to the personal data transmitted, stored or otherwise processed by us.

Please be aware that, while we make the security of our Website and your personal information a high priority and we devote considerable time and resources to implementing and maintaining robust information technology security, no security system can prevent all security breaches. By choosing to share your personal information with us, you accept the aforesaid and provide your information at your own risk.

7. RETENTION

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.

Where you have provided us with personal information in order to purchase a plan and set up an account with us, we will retain those details for as long as your account remains active.

8. CHANGES TO OUR PRIVACY POLICY

Please note that we may update this privacy policy from time to time. Any changes that we make to this policy in the future will be posted on this webpage and, where appropriate, notified to you by email. Please check back frequently to see any updates and changes to this privacy policy.

9. CONTACT

Questions, comments and requests in relation to this privacy policy are welcome and should be addressed to mikeycolbournefitness@outlook.com .

1. INFORMATION ABOUT HOW TO CONTACT US

1.1 Who we are. We are Mikey Colbourne Fitness / Beespoke Coaching.

1.2 How to contact us. You can contact us in writing via email to Mikeycolbournefitness@outlook.com

2. BY USING OUR SITE YOU ACCEPT THESE TERMS

2.1 By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

2.2 If you do not agree to these terms, you must not use our site.

2.3 We recommend that you print a copy of these terms for future reference.

3. THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

3.1 These terms of use refer to the following additional terms, which also apply to your use of our site:

3.2 Our privacy policy, that sets out the terms in which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

3.3 If you purchase goods from our e-shop, our terms and conditions of supply will apply to the sales. Note: The shop is operated by a separate company, please visit the page for website terms, privacy policy and terms of business.

4. CHANGES TO THESE TERMS

4.1 We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

5. CHANGES TO OUR SITE

5.1 We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

6. SUSPENSION OR WITHDRAWAL OF OUR SITE

6.1 Our site is made available free of charge.

6.2 We do not guarantee that our site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

6.3 You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

6.4 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available for use in other locations.

7. MATERIAL ON OUR SITE

7.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

7.3 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our request, return or destroy any copies of the materials you have made.

8. INFORMATION ON THIS SITE

8.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

8.2 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date.

9. WEBSITES WE LINK TO

9.1 Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

9.2 We have no control over the contents of those sites or resources.

10. USER-GENERATED CONTENT

10.1 This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

10.2 If you wish to complain about information or materials uploaded by other users, please contact mikeycolbournefitness@outlook.com .

11. LOSS OR DAMAGE SUFFERED BY YOU

11.1 Notwithstanding anything to the contrary in these terms, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our agents or subcontractors and for fraud or fraudulent misrepresentation.

11.2 Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12. VIRUSES

12.1 We do not guarantee that our site will be secure or free from bugs or viruses.

12.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

12.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

13. LINKING TO OUR SITE

13.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

13.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

13.3 You must not establish a link to our site in any website that is not owned by you.

13.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

13.5 We reserve the right to withdraw linking permission without notice.

14. WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES

14.1 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction the exception being that if you are a resident of Northern Ireland where you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

14.2 If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.